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Add the Freshdesk Connector

Complete Your Connection

To complete your connection:
  1. Specify the following properties:
    • Domain: Enter the domain that is associated with your account (for example, https://DomainValue.freshdesk.com).
    • API Key: Enter the API key for your account. Follow these steps to locate your API key:
      1. Log in to your Freshdesk support portal.
      2. Click your profile picture (top right corner) and select Settings. The API key is available on the Settings page below the Change Password section.
  2. Define advanced connection settings on the Advanced tab. (In most cases, though, you should not need these settings.)
  3. Click Create & Test to create your connection.

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