Skip to main content

​
Add the ServiceNow Connector

​
Authenticate to ServiceNow

After you add the connector, you need to set the required properties.
  • URL: Enter the base URL of your ServiceNow instance. (Example: https://<em>MyInstance</em>_12345.service-now.com/)
supports authenticating to in several ways. Select your authentication method below to proceed to the relevant section that contains the authentication details.

​
Basic

To connect with your user credentials, specify the following properties:
  • Auth Scheme: Select Basic.
  • User: Enter the username that you use to authenticate to your ServiceNow account.
  • Password: Enter the password that you use to authenticate to your ServiceNow account.

​
OAuth

To connect with OAuth custom credentials, specify the following properties:
  • Auth Scheme: Select OAuth.
  • OAuth Client Id: Enter the client Id that you were assigned when you registered your application with an OAuth authorization server.
  • OAuth Client Secret: Enter the client secret that you were assigned when you registered your application with an OAuth authorization server.

​
OAuth Password

To connect with OAuth custom credentials, specify the following properties:
  • Auth Scheme: Select OAuthPassword.
  • User: Enter the username that you use to authenticate to your ServiceNow account.
  • Password: Enter the password that you use to authenticate to your ServiceNow account.
  • OAuth Client Id: Enter the client Id that you were assigned when you registered your application with an OAuth authorization server.
  • OAuth Client Secret: Enter the client secret that you were assigned when you registered your application with an OAuth authorization server.

​
OKTA

To connect with single sign-on (SSO) via Okta, specify the following properties:
  • Auth Scheme: Select OKTA.
  • User: Enter the username that you use to authenticate to your Okta account.
  • Password: Enter the password that you use to authenticate to your Okta account.
  • SSO Login URL: Enter the login URL that is used by your SSO provider.
  • SSO Properties: Enter the SSO properties (in a comma-separated list) that you want to use.

​
ADFS

To connect with single sign-on (SSO) via ADFS, specify the following properties:
  • Auth Scheme: Select ADFS.
  • User: Enter the username that you use to authenticate to your ADFS account.
  • Password: Enter the password that you use to authenticate to your ADFS account.
  • SSO Login URL: Enter the login URL that is used by your SSO provider.
  • SSO Properties: Enter the SSO properties (in a comma-separated list) that you want to use.

​
OneLogin

To connect with OneLogin credentials, specify the following properties:
  • Auth Scheme: Select OneLogin.
  • User: Enter the username that you use to authenticate to your OneLogin account.
  • Password: Enter the password that you use to authenticate to the OneLogin account.
  • SSO Properties: Enter the SSO properties (in a comma-separated list) that you want to use.

​
PingFederate

To connect with single sign-on via PingFederate, specify the following properties:
  • Auth Scheme: Select PingFederate.
  • User: Enter the username that you use to authenticate to your PingFederate account.
  • Password: Enter the password that you use to authenticate to the PingFederate account.
  • SSO Login URL: Enter the login URL that is used by your SSO provider.
  • SSO Properties: Enter the SSO properties (in a comma-separated list) that you want to use.

​
Complete Your Connection

To complete your connection:
  1. Define advanced connection settings on the Advanced tab. (In most cases, though, you should not need these settings.)
  2. Connect to to connect to your account.
  3. Click Create & Test to create your connection.

​
More Information