> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sync.cdata.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshdesk

You can use the Freshdesk connector from the CData Sync application to capture data
from Freshdesk and move it to any supported destination. To do so, you need to add
the connector, authenticate to the connector, and complete your connection.

## Add the Freshdesk Connector

To enable Sync to use data from Freshdesk, you first must add the
connector, as follows:

<ol>
  <li>Open the **Connections** page of the Sync dashboard.</li>
  <li>Click **Add Connection** to open the **Select Connectors** page.</li>
  <li>Click the **Sources** tab and locate
  the **Freshdesk** row.</li>

  <li>
    Click the **Configure Connection** icon at the end of that row to open
    the **New Connection** page. This action opens the
    **Add Connection** dialog.

    **Note:** If the **Configure Connection** icon is not
    available, click the **Download Connector** icon to install
    the Freshdesk connector.
  </li>

  <li>Enter a name for your connection in the **Add Connection** dialog.</li>
  <li>Click **Add** to open the **Settings** tab for your connector.</li>
</ol>

For more information about installing new connectors, see
[Connections](https://docs.sync.cdata.com/26.4/en/connections/connections.md).

## Complete Your Connection

To complete your connection:

1. Specify the following properties:
   * **Domain:** Enter the domain that is associated with your Freshdesk account (for example, https\://*DomainValue*.freshdesk.com).
   * **API Key:** Enter the API key for your Freshdesk account. Follow these steps to locate your API key:
     1. Log in to your Freshdesk support portal.
     2. Click your profile picture (top right corner) and select **Settings**. The API key is available on the **Settings** page below the **Change Password** section.
2. Define advanced connection settings on the **Advanced** tab. (In most cases, though, you should not need these settings.)
3. Click **Create & Test** to create your connection.

## More Information

For more information about interactions between CData Sync and Freshdesk, see
[Freshdesk Connector for CData Sync](https://cdn.cdata.com/help/GFN/synch/default.htm).


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